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Book your one-on-one virtual fitting today

Simply drop us an email us at virtualfittinguk@wacoal-europe.com or click through to our booking system, Fresha, and request an appointment slot. You’ll then be sent an automatic confirmation, followed by an email from one of our Freya Fit Experts with all of the details you'll need for the Zoom appointment. If you’d rather have your consultation over the phone, we’re more than happy to do it this way too, just let us know in your email or by adding a comment in the notes section when booking your appointment.

Find your perfect fit

Here at Freya we know that wearing the right size bra is important for feeling great in your clothes and in yourself! But maybe you don’t know what size you really are as it can fluctuate from style to style, and from year to year.

One-on-one advice

So go for it... A personal consultation with one of our Fit Experts is always a great idea! It will take around 20-30 minutes. You’ll be provided with a recommended bra size and taken through useful tips and tricks that will help you discover your perfect fit. The Fit Expert will have a few Freya products on hand too so that you can decide on the styles that suit you best.

It’s a safe space

We want you to enjoy your virtual fitting. A personal consultation with a Freya Fit Expert takes place virtually through Zoom or over the phone, it's up to you. Your privacy is our primary concern so your video call will never be recorded, and your Fit Expert is the only other person on the call. We want to ensure you feel relaxed throughout, so you will not be required to remove any clothing for the fitting unless you feel completely comfortable. Don't forget, our Fit Experts are always non-judgemental and are there to help you. 

Virtual Fitting FAQ's

  • How do I book an appointment & what happens once I have booked? down-arrow
    Book by:
    • Click our ‘book now’ button above to be directed to the online booking system, Fresha, and select the date and time that suits you best.
    • When completing your booking, please state whether you would prefer your virtual fitting to take place over a Zoom video call, or via the telephone. This can be added in the booking notes comment box on Fresha.
    • You will then receive an initial booking confirmation email from Fresha, followed by an email from our Fit Expert that will be conducting your fitting. This email will contain all of the details you need for the appointment, including the unique link to the Zoom meeting, or the contact telephone number.

    Or Email
    • To organise an appointment simply email us directly at virtualfittinguk@wacoal-europe.com
    • In your email, please state your requested date and time and whether you would prefer your virtual fitting to take place over a Zoom video call, or via the telephone.
    • You will then receive an email from the Fit Expert that will be conducting your fitting to organise your appointment date and time, followed by a second email containing all of the details you need for the appointment, including the unique link to the Zoom meeting, or the contact telephone number.
  • How do I cancel or reschedule my appointment? down-arrow
    You can cancel or reschedule your appointment via the Fresha booking system – please find further details on how to do this in your booking confirmation email. Alternatively, you can contact us through this email address: virtualfittinguk@wacoal-europe.com
  • How much does it cost? down-arrow
    The virtual fitting appointment is free of charge.
  • What happens during the virtual fitting session? down-arrow
    Freya is here to help you. Your appointment will be tailored to suit your needs and will provide you with plenty of advice, covering everything from an accurate idea of your bra size, handy recommendations on styles and shapes, plus useful hints and tips that will ensure your bras will fit and feel amazing when they are on.
  • Do I have to have the camera switched on & will the virtual meeting be recorded? down-arrow
    No, you are more than welcome to have your camera switched off, it is completely your choice. The virtual meetings will not be recorded - it will just be you and Freya's Fit Expert in the meeting.
  • Will I have to be undressed? down-arrow
    No, we want to ensure you feel completely comfortable. You can either wear a bra, a fitted item of clothing, or anything you feel comfortable in.
  • Do I have to purchase product afterwards? down-arrow
    No, you are not obliged to purchase anything however, if you do spot a style you love you can shop Freya’s lingerie collections by following this link Freya's Latest Collections
    After your fitting session you will also receive a personalised email with details of your recommended size and suggested styles. 
  • What if I can’t get into the virtual meeting, or what if I don’t have access to Zoom? down-arrow
    If you can’t get into the virtual meeting, or need help please contact virtualfittinguk@wacoal-europe.com for assistance.
    If you don’t have access to Zoom, or would prefer your virtual fitting to be via telephone, please add this in the notes section when booking your appointment on our booking system, Fresha.


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