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COVID-19 Update

We know it’s a difficult and uncertain time so we wanted to offer you some reassurance and clarity on our service and policies. We will be open and honest with you at all times, and should anything change we’ll update this page. 

Our website is still open and our team is working hard to ensure your orders are still being delivered.

We thank you for your patience and continued support. Let’s get through this together. Stay safe.

The Freya Team x

  • Order Delivery
    Our orders are still being sent out by our dedicated warehouse team, and continue to be delivered by Royal Mail. Under normal circumstances Royal Mail deliver within 3 – 5 working days from despatch, which in most instances is still being achieved. However, in some instances we have experienced slight delays with Royal Mail. Therefore, we would please ask you to allow 5 – 10 working days from despatch for Standard Delivery. Thank you for your patience during these challenging times.

    There have been some changes made by Royal Mail to enable safe delivery of orders by minimising contact. These are detailed here and include the below;

    -    If the parcel is too large to fit through your letterbox it will be placed on your doorstep, your doorbell will be rung and the delivery person will be stood a safe distance from your door

    -    Hand-held devices won’t be given to you to sign they will instead log the name of the person receiving the parcel

    Express deliveries are continuing at this time with delivery remaining at 1 – 2 days following despatch.
     
  • Returns
    We are still offering free returns and because we understand that it’s a difficult time, we have extended our returns policy to 90 days for all orders placed in March, April, May, June, July, August and September. 

    The returns process remains the same as normal and you can find full details of this here
  • Customer Service
    Our friendly customer service team remain available to answer any questions you may have.

    Please do not hesitate to get in touch with us at customerservice@freyalingerie.com.
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